Setup Missed-Call Auto-Text

1. Enable the Feature

Go to Settings → Missed Call Auto-Text and toggle the feature On. Once enabled, the system will automatically send an SMS to any caller you miss, provided their number is SMS-capable.

2. Configure Your Template

In the Templates tab, click + Add Template or edit the default template. Write a message that sounds like you. Include:

• Your business name so they know who’s texting
• A short apology for missing the call
• A call to action (e.g. “Reply to this text or call us back at…”)
• STOP opt-out language for compliance

Hi, this is Oak Dental. Sorry we missed your call! We're open Mon-Fri 8am-5pm. Reply to this text or call us back at (503) 555-0123 and we'll get you scheduled. Reply STOP to opt out.

3. Configure Triggers & Rules

Under Triggers, you can customize when auto-texts fire:

• Send delay: How many seconds after a missed call before the SMS goes out (default is 2 seconds)
• Business hours only: Only send auto-texts during business hours
• Duplicate suppression: Don’t send another auto-text if the same number called within the last 30 minutes
• Blocked numbers: Add numbers that should never receive auto-texts

4. Set Quiet Hours

Avoid texting customers late at night. In Settings → Missed Call Auto-Text → Quiet Hours, set a start and end time when auto-texts should be queued and sent the next morning instead. This helps you stay compliant with TCPA guidelines and common courtesy.

5. Test the Workflow

Use the Test button in the dashboard. Enter a phone number (your own cell is best) and the system will simulate a missed call and send the auto-text. Verify:

• The message arrives within a few seconds
• The content reads correctly with no placeholder variables showing
• STOP opt-out language is present
• The sender number matches your Elevate Prospect number

Once verified, your missed-call auto-text is live. Monitor the Inbox for replies and adjust the template as needed based on customer responses.