Legal
Privacy policy
Last updated: June 2026
Introduction
This policy explains how Elevate Prospect collects, uses, and protects personal and business data when you use our website, platform, and related services.
By using our services, you agree to the practices described in this policy. Contact us at privacy@elevateprospect.com with questions.
1. Data we collect
Examples of categories you may need to disclose:
- Account and profile data (name, email, business name, role).
- Communication content (SMS, chat transcripts, templates, logs).
- Technical data (IP address, device type, approximate location from IP, cookies or similar technologies).
- Integration configuration when users connect telephony, AI, or billing providers.
2. How we use data
Typical purposes include providing the service, billing, security and fraud prevention, product improvement, support, and—where allowed—marketing. Each purpose should map to a lawful basis and retention rule in your final policy.
AI features may send prompts to subprocessors; list them clearly and describe opt-outs or controls where required.
3. Legal bases (GDPR-style framing)
Processing may rely on contract performance, legitimate interests (e.g. securing accounts and improving reliability), or consent where required—such as non-essential cookies or certain marketing messages.
4. SMS and mobile messaging
If you opt in to receive text messages from Elevate Prospect or from a business using our platform on our behalf, we may send transactional and service-related messages such as account alerts, appointment reminders, missed-call follow-ups, and review requests.
Mobile information will not be shared with third parties for their marketing or promotional purposes. We use phone numbers and message content only to provide the services you requested, operate the platform, comply with law, and prevent fraud.
Message frequency varies by use case. Message and data rates may apply. Reply STOP to opt out of recurring messages. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.
We comply with applicable telecommunications and marketing laws, including CASL and TCPA where they apply. We honor opt-out requests promptly and retain proof of consent as required.
5. Retention & security
Describe how long messages, logs, backups, and account data are kept; encryption in transit and at rest; access controls; incident response; and subprocessors with links to their policies.
6. Your rights
Depending on jurisdiction, users may have rights to access, correct, delete, export, or restrict processing of their data, and to object to certain processing. Explain how to exercise those rights and expected response times.